🔒 rajaph Privacy Policy

1. Introduction

rajaph ("rajaph", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our Platform at rajaph.vip. This Privacy Policy ("Policy") describes how rajaph collects, processes, stores, shares, and protects your personal information when you access or use the rajaph website, mobile application, or any related services.

This Policy is issued in compliance with the Republic Act No. 10173 – Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the directives of the National Privacy Commission of the Philippines ("NPC"). It is also informed by the requirements of PAGCOR's responsible gaming and anti-money laundering frameworks as they pertain to player data.

By registering a rajaph account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must immediately discontinue use of the rajaph Platform.

2. Data Controller

The data controller responsible for your personal data is the operator of the rajaph Platform, incorporated and operating under the laws of the Philippines. For all data-related queries, corrections, objections, or complaints, you may contact our designated Data Protection Officer ("DPO") at:

3. Personal Data We Collect

rajaph collects the following categories of personal data from players and Platform visitors:

rajaph does not collect sensitive personal information (as defined under Section 3(l) of the DPA) beyond what is strictly necessary for regulatory compliance, unless you voluntarily provide such information in a support context.

4. How We Collect Your Data

rajaph collects personal data through the following means:

• Direct collection — data you provide when creating a rajaph account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection — technical and usage data collected automatically via cookies, web analytics, server logs, and device fingerprinting when you access the rajaph Platform;
• Third-party sources — identity verification data from government ID databases (where permitted by law), payment verification data from GCash, PayMaya, BPI, BDO, or Metrobank, and fraud screening data from our AML compliance partners.

5. How We Use Your Personal Data

rajaph uses your personal data for the following purposes:

• Account management — creating, maintaining, and securing your rajaph account; processing your rajaph login sessions; verifying your identity;
• Service delivery — enabling you to play casino games, place sports bets, purchase bingo tickets, and use all other rajaph Platform features;
• Financial processing — processing GCash and PayMaya deposits and withdrawals; reconciling PHP wallet balances; issuing tax documentation where applicable;
• Regulatory compliance — fulfilling PAGCOR reporting obligations; complying with AMLC requirements under RA 9160 as amended; age verification and responsible gaming programme administration;
• Security and fraud prevention — detecting and preventing unauthorised account access, collusion, match-fixing, bonus abuse, and money laundering;
• Customer support — responding to queries, resolving disputes, and providing assistance via live chat and email;
• Platform improvement — analysing usage patterns to improve the rajaph user experience, game selection, and mobile performance;
• Marketing communications — sending promotional emails about rajaph bonuses and new games, subject to your marketing preferences and applicable law.

6. Legal Basis for Processing

rajaph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our obligations under the rajaph Terms & Conditions, including account management, game provision, and financial transaction processing;
• Legal obligation — processing required to comply with PAGCOR regulations, AMLC directives, NPC requirements, and other applicable Philippine laws;
• Legitimate interest — processing for fraud prevention, security monitoring, and platform improvement, balanced against your rights and interests;
• Consent — marketing communications and certain cookie-based tracking, which you may withdraw at any time without affecting your ability to use the rajaph Platform.

7. Data Sharing & Third Parties

7.1 Who We Share Data With

rajaph does not sell your personal data to third parties. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors — GCash (Mynt/Globe Fintech Innovations), PayMaya (Maya Philippines), BPI, BDO, and Metrobank, for transaction processing;
• Game providers — JILI, Pragmatic Play, Evolution Gaming, PG Soft, and other licensed game suppliers, to the minimum extent required to resolve game disputes or verify session data;
• Identity verification partners — licensed KYC and AML screening service providers engaged by rajaph;
• Regulatory authorities — PAGCOR, AMLC, NPC, and other competent Philippine government bodies, when legally required;
• IT and infrastructure providers — cloud hosting, cybersecurity, and platform maintenance partners operating under binding data processing agreements with rajaph.

7.2 International Transfers

Where personal data is transferred outside the Philippines (e.g., to game servers or cloud infrastructure providers located abroad), rajaph ensures that appropriate contractual safeguards — consistent with NPC standards — are in place to protect your data.

8. Data Retention

rajaph retains your personal data for as long as your account is active and for the periods mandated by applicable law thereafter:

• KYC and identity documents — minimum 5 years after account closure, as required by PAGCOR and AMLC regulations;
• Transaction records — minimum 5 years, consistent with Philippine AML retention requirements;
• Gaming history — minimum 2 years after account closure for responsible gaming and dispute purposes;
• Technical and usage logs — up to 12 months, unless extended for ongoing security investigations;
• Marketing preferences — until you withdraw consent or close your account.

Upon expiry of applicable retention periods, rajaph will securely delete or anonymise your personal data in accordance with NPC-recommended disposal standards.

9. Security Measures

rajaph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and rajaph servers;
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records;
• Multi-factor authentication for all rajaph administrative systems and player accounts (2FA via Philippine mobile number);
• Role-based access controls limiting employee access to personal data to those with a genuine operational need;
• Regular penetration testing and vulnerability assessments by independent cybersecurity firms;
• Real-time anomaly detection to flag unusual login patterns, transaction spikes, or access from unrecognised locations.

Despite these measures, no internet transmission or electronic storage system is perfectly secure. If you suspect any compromise of your rajaph account, contact us immediately at [email protected].

10. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the following rights in relation to your personal data held by rajaph:

• Right to be informed — you have the right to know what personal data rajaph holds about you and how it is being processed;
• Right of access — you may request a copy of the personal data rajaph holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where rajaph no longer has a legal basis to retain it, subject to regulatory retention obligations;
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability — you may request your personal data in a structured, machine-readable format;
• Right to lodge a complaint — you may file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, submit a written request to our DPO at [email protected] with the subject line "DATA PRIVACY REQUEST". rajaph will acknowledge your request within 3 business days and respond fully within 15 business days.

11. Cookies & Tracking Technologies

rajaph uses cookies and similar tracking technologies to operate the Platform, improve your experience, and measure the effectiveness of our content. The categories of cookies we use are:

• Strictly necessary cookies — essential for rajaph login sessions, security tokens, and core Platform functionality. These cannot be disabled;
• Performance cookies — anonymous analytics data used to understand how players navigate the rajaph Platform and identify areas for improvement;
• Functional cookies — preferences you set on the Platform such as language, display settings, and responsible gaming tool configurations;
• Marketing cookies — used with your consent to measure the effectiveness of rajaph promotional campaigns.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

12. Minors & Age Restriction

13. Changes to This Policy

rajaph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. Material changes will be communicated to registered players via email or in-platform notification at least 14 days before taking effect. The current version of this Policy is always available at rajaph.vip/privacy-policy with the effective date clearly indicated. Continued use of the rajaph Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact & Complaints